TERMS & CONDITIONS
APPLICABILITY
These Terms and Conditions apply to all agreements with and activities at Iron Forest Studio.
With the online registration and/or payment for a class, class package, membership, course, workshop or private class the client agrees with the Terms and Conditions of Iron Forest Studio.
Iron Forest Studio can change the Terms and Conditions at any time. Any changes to the Terms and Conditions will be announced in advance via e-mail. The most recent version will be valid and this one will always be available for reading at the website.
PERSONAL DATA
The online registration form needs to be filled in completely and truthfully.
Iron Forest Studio will collect the personal data for her client database and will keep this
information strictly confidential.
Iron Forest Studio will occasionally use personal data to inform clients about events and other
activities of Iron Forest Studio. If the client does not want to receive these e-mails, the client can unsubscribe by sending an e-mail to info@ironforest.store
BOOKINGS AND MISSED CLASS POLICY
You must be booked into class in advance to guarantee a spot in the class. You can book into classes via Bsport.
All memberships, classes and class packages are non-refundable.
Because we are a small business and there is often high demand for our classes, we must enforce a strict cancellation, no-show and tardiness policy. There are absolutely no refunds given for missed classes or late cancellations. You can cancel your class via Bsport app or our website up to 12 hours (single classes or class cards) or 8 hours (studio members) before the start of your class which will allow you to reallocate that class. After this time however cancellations will be classed as ‘late cancel’. We save a space for you in the class you booked and it is your responsibility to ensure you attend.
LATE POLICY
If you arrive after the class start time, you will not be able to join the class under any circumstances. You will be considered a "Late Cancel" and result in forfeiture of the class.
Whilst we realise lateness is sometimes outside of anyone's control, it is our duty to ensure your safety in class and therefore the attendance of the full warm up is mandatory. Please make sure you leave enough time for potential traffic or other issues when travelling to the studio. If you are late, then you are missing the most important part of the class. The warm-up increases muscle efficiency, reduces potential for injuries, and prepares your body for the movements being performed in class. Your health and safety is our number one priority, therefore, this policy must be enforced.
MEMBERSHIP DURATION TIME
Memberships remain active for a set period of 14 weeks (Full Term) or 7 weeks (Mini Term) counting from the first day of given Term stated on our website;
Iron Forest Studio does not offer refunds or transfers for unused/expired credits. Please understand that it is your responsibility to book and attend your classes before they expire. We have a strict policy and do not offer refunds or expiry extensions for unused or expired memberships once purchased. We specifically save a space for you in the class you booked in for and it is your responsibility to attend your classes.
In special cases however (injury, long-term sickness or pregnancy) if you wish to request to cancel classes and/or extend the expiry of your Membership, we require a medical certificate or other documentation. We will consider and review your situation, and we may extend your credits if we consider it appropriate in the circumstances.
Please note that you will still need to purchase a current Membership as normal for the new term, your unused credits from the term before will be extended as extra credits to use over the course of the new term.
ABSENCE & VACATIONS
Iron Forest Studio may be closed on bank holidays and may have an adapted schedule in the
holiday periods. This will not lead to a reduction or refund of membership fees. Adapted schedules and cancellations will be announced in advance on the website and/or by e-mail.
When a client has a long-term illness or injury, Iron Forest Studio may consider a temporarily stop of a membership or class package, when they can submit a Doctor’s statement.
The client may request to freeze the contract when they go on holiday. Freezing the contract will only be possible with a 12 months membership and only for the duration of 1 calendar month. Requests for freezing the contract must be made by e-mail at info@ironforest.store at least 2 weeks in advance.
CLASS CONDUCT
In class students are at all time required to:
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treat other students and staff members with respect
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inform your instructor prior to class about any illness or injuries, even if considered mild
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refrain from practicing moves other than the current move being taught unless specifically approved by the instructor
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clean whatever equipment you have used during class with the alcohol solution provided
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pay attention to the instructor at all times and not interrupt or cause disruption whilst a move is being demonstrated and explained
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avoid distracting other students during exercise and whilst performing moves requiring concentration
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be respectful of the time spent on pole when sharing, all students should get equal share of the equipment
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drop any used pole cloths in the designated area by reception and under no circumstance put them in the clean towel box
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make sure any rubbish and empty plastic bottles are disposed of in the bins located by reception and in the bathroom/changing room
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assure all personal possessions have been taken before leaving the studio, Iron Forest Studio does not accept any responsibility for lost or missing items
SUSPENSION BY US
Iron Forest Studio reserves the prerogative to temporarily suspend all Memberships and Class Cards for a specified duration when deemed necessary. Such suspension may arise from circumstances including, but not limited to, facility maintenance, unforeseen events, or situations beyond the studio's control.
During this suspension period, members will be duly notified, and appropriate adjustments or compensatory measures may be implemented at the studio's discretion. Members are encouraged to review the studio's communication channels for updates regarding membership reactivation and any associated terms.
LIABILITY
Participation in classes, courses, workshops and camps at Iron Forest Studio is fully at the clients’ own risk.
By agreeing with the Terms and Conditions, the client declares they are aware of this own risk and accept this. Iron Forest Studio is not liable for any injuries, damages or losses due to participation in a class, course, workshop or camp. This applies for open training hours as well.
If children are brought along, the responsibility for their safety and behavior lies completely with the parent/guardian.
All losses or damages to properties of Iron Forest Studio and/or the location holder, caused by the client will be the responsibility, financial as well, of the client at all times.
Because of hygienic reasons the client has the obligation to use a towel in the classes. When the client doesn’t have a towel with them, they are obliged to use one provided by Iron Forest Studio.
LINKS TO OTHER RESOURCES
Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their resources. We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.
ACCEPTANCE OF THESE TERMS
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.
CONTACTING US
If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to info@ironforest.store
This document was last updated on August 20, 2023